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Legal warning

POLICY FOR THE TREATMENT OF PERSONAL INFORMATION - MI CONTRATO.CO

1. PURPOSE OF THE PLATFORM. AUCO is a software as a service (SaaS), in charge of automating the document management processes of individuals and companies. For us, it is essential to provide a transparent and secure service that allows all our users to perform their processes in an automated way and to carry out transactions and business in a safe and efficient manner. To achieve the security of these processes, it is necessary for AUCO to request personal information from the users of the platform, which may even be sensitive, in order to guarantee the attributes of authenticity, confidentiality, integrity, availability and non-repudiation. Before using the platform, it is your duty to read the entirety of this POLICY FOR THE TREATMENT OF PERSONAL INFORMATION, as well as the TERMS AND CONDITIONS OF USE AGREEMENT, so that you are aware of the way in which AUCO collects, uses, stores, utilizes or carries out any process regarding your personal information, as well as the rights you have over it.

2. OBJECT. The purpose of this document is to establish the policy for the treatment of personal information that on the occasion of navigation in the platform auco.ai or use any other functionality that is performed through the assistance of the platform, will be collected, used, stored or utilized, ensuring full respect and exercise of the rights of users of the platform. By using our Services, you understand that we will collect and use your personal information as described in this policy for the treatment of personal information. This policy is governed by the national laws of the Republic of Colombia.

3. DEFINITIONS. For the purposes of this document, the following terms shall be understood as indicated below:

  1. Authorization: Prior, express and informed consent of the Data Subject to carry out the Processing of personal data.

  2. Database: The organized set of personal data collected by MICONTRATO S.A.S. on the occasion of the creation of a user account on the auco.ai platform, and on the occasion of the elaboration and acquisition of a document with the assistance of such platform.

  3. Personal data: Any information linked or that can be associated to one or several determined or determinable natural persons.

  4. Sensitive Data: Data that affect the privacy of the Holder or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership in trade unions, social organizations, human rights or that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data relating to health, sex life, and biometric data.

  5. Data Processor: Natural or legal person, public or private, who by himself or in association with others, performs the Processing of personal data on behalf of the Data Controller.

  6. Data Controller: Natural or legal person, public or private, who by himself or in association with others, decides on the database and/or the Processing of the data.

  7. Owner of the information: It is the natural or legal person to whom the information contained in the database of the auco.ai platform refers. In this case, the owner will be the registered user.

  8. Processing: Any operation or set of operations on personal data, such as collection, storage, use, circulation or deletion.

  9. Habeas Data: Habeas Data, in accordance with the provisions of Law 1266 of 2008, means the right of any person to know, update and rectify the information that has been collected about them in data banks.

  10. Information operator: The information operator is the person, entity or organization that receives from the source personal data on several owners of the information, manages them and makes them known to users or third parties, but under the parameters established by law. Therefore, the operator, insofar as it has access to personal information of third parties, is subject to compliance with the duties and responsibilities provided to ensure the protection of the rights of the owner of the data.

  11. User: The user is the person who has created a profile account on the auco.ai platform, and who has provided for the purpose personal data that will be processed by the responsible and the person in charge, as defined in this policy.

  12. Cookies: These are files created on web pages that allow the user to be identified and profiled, parameterizing their browsing behavior, so that they can be offered advertising on goods and services that are of interest to them.

4. TYPES OF DATA COLLECTED IN THE ELABORATION OF DOCUMENTS ON THE AUCO.AI PLATFORM.

In the navigation and elaboration of documents through the assistance of the auco.ai platform, MICONTRATO S.A.S may collect the following information:

FROM LEGAL PERSONS: Full name, tax identification number (NIT), name of the Legal Representative, identity document of the same, address of registered office, telephone, email, address for notifications, photographs of the face of the legal representatives of the signing parties, IP address, real-time location, which will be provided by the users of the platform at the time of preparing their documents or, at the time of performing the signing process through Auco.

OF NATURAL PERSONS: Full name, marital status, identity document number, telephone number, cell phone number, notification address, e-mail, photographs of the signatory parties' faces, IP address, location, which will be provided by the platform users at the time of preparing their documents or at the time of performing the signing process through Auco.

The above data will be stored in the personal profile of each registered user, but within the text of the chosen document where it is deposited, in PDF format, and will not be circulated in any way by the platform operator. It will be the owner who manages the documents stored there and with them, the fate of the information contained therein.

The following information may be collected from visiting users (non-registered): municipality and address of residence, telephone numbers, cell phone numbers, photographs of the faces of the signing parties, IP address, real-time location, which will be provided by the visiting users of the platform at the time of preparing their documents or when carrying out the signing process through Auco. From the data provided to advance the billing process, the information may be kept for statistical purposes, market research, sales increase and to directly contact these people (natural or legal) to offer the services of AUCO.

5. SENSITIVE DATA. The MICONTRATO S.A.S. platform may collect sensitive data such as photograph of identity documents, photographs of your face or parts of your body, photographs, voice reproductions, fingerprints and/or any other biometric data, which will be used to try to achieve the identity and/or biometric authentication of the people who use the platform, regarding the documents that must be subscribed electronically or digitally, or those in PDF format that the user decides to subscribe in the same way through the platform's signature service. Likewise, this data may be used by AUCO for statistical purposes, market research, or to offer new services and increase sales. Given the nature of this type of data, the user or subscriber, may refrain from providing them and in that case, may be affected in whole or in part of the use of AUCO services.

6. TYPES OF DATA COLLECTED IN THE ACQUISITION AND PAYMENT OF DOCUMENTS.

After the process of elaboration of the documents, in order for them to be generated with the information deposited by the registered user or visitor, the payment procedure described in the terms of use contract of the auco.ai platform must be carried out, and there the following information must be provided, in addition to the aforementioned, both for natural and legal persons.

Credit card number, debit card number, bank account number, registered telephone number, user and password to access the payment gateway.

The information mentioned here will only be requested by the payment gateway, and not by the auco.ai platform, so auco.ai will not store any of the data provided in this process.

In order to access some discounts on the purchase price of documents or contracts, or even in the use of electronic signature of documents other than those made available by auco.ai, the platform may request some additional information that will serve for the targeting of advertising pieces according to the cookie policy contained in this document. Thus, it will be possible to inquire and collect data on marital status, number of children, age, residential stratum, whether or not you have a vehicle and/or home, data that may be used for statistical purposes, market research or to offer new services and increase sales of AUCO.

7. PURPOSES OF DATA PROCESSING, CUSTODY, USE AND CIRCULATION OF INFORMATION

When navigating and using the functionalities of the AUCO platform, the owners of the information expressly, informed, unequivocal and voluntarily accept that their personal data will be treated in such a way that they are consigned, compiled and stored in the different databases and/or servers of MICONTRATO S.A.S., whether they are their own or not, and their purposes will be the following:

  1. For the purposes of creating the user account and navigation, elaboration, acquisition, payment of documents and/or the use of any other functionality that is carried out with the assistance of the auco.ai platform.

  2. To classify, categorize, sort, order, divide, subdivide the information provided and/or classify users who use the platform.

  3. Analyze, process, evaluate, treat or compare the information provided.

  4. Sending quotations.

  5. Performing the respective invoicing.

  6. Implement customer loyalty and service programs.

  7. Conduct surveys, either through the platform, by mail, by phone, by social networks, in person or in any way, in order to improve their services and / or offer new services.

  8. Conduct market research.

  9. Study and analyze the information delivered for the follow-up and improvement of products, service and customer service.

  10. Deliver the information collected to third parties with whom the company contracts the storage and/or administration of personal data, under the security and confidentiality standards established by law.

  11. Conduct credit, collection or credit risk studies, either through the company or its strategic allies.

  12. Conduct market research and/or geo-referencing activities, segmentation and statistical studies, either through the company or its strategic allies.

  13. Carry out, in accordance with the law, reports to credit bureaus for non-compliance with financial obligations arising from the commercial relationship.

  14. Send communications through any channel including, but not limited to, social networks, text messages, push notifications, email, phone call, etc., related to the corporate purpose of AUCO such as marketing activities and/or any request made by the holder, among others.

  15. Carry out processes within the company, for operational development and/or systems administration purposes.

  16. It may also be used for purposes of disclosure of products or services of the platform auco.ai, and the operator thereof, or for statistical purposes for the continuous improvement of the service, and for internal administrative purposes.

This will only be disclosed in writing or verbally, to its owner, to the judicial or administrative authorities that request it in compliance with their legal functions, and to the persons expressly authorized by the registered user of the auco.ai platform.

The information collected will be used by auco.ai for the creation of the registered user profile, and for the elaboration of the documents that the users choose with the assistance of the platform.

8. PROCEDURE FOR REQUESTS, COMPLAINTS, CLAIMS AND INQUIRIES

Requests, inquiries, complaints, claims and queries arising from the processing of personal data by MICONTRATO S.A.S., must be made through a document that conforms to the following parameters.

If updating, deletion, correction of personal data is required, or, if the user considers that any of his/her rights are being violated, he/she must send a written document that complies with the following characteristics and that will be processed based on the following rules according to the provisions of Law 1755 of 2015:

  1. Area to which it is addressed (Support).

  2. Full names and surnames of the petitioner and his representative and or proxy, if applicable, with indication of his identity document and the address where he will receive correspondence. The petitioner may add the fax number or e-mail address. If the petitioner is a private person that must be registered in the commercial registry, it will be obliged to indicate its electronic address.

  3. Object of the request.

  4. Reasons on which the request is based.

  5. If any, attach documents or evidence that you consider pertinent to support your request.

  6. Copy of the holder's identity document.

  7. Copy of the holder's identity document.

  8. The term for response is fifteen (15) business days. Requests for documents and information must be resolved within ten (10) working days of receipt.

  9. When, exceptionally, it is not possible to resolve the request within the terms herein indicated, the interested party shall be informed of this circumstance, before the expiration of the term indicated in the law, stating the reasons for the delay and indicating at the same time the reasonable term in which the request will be resolved or a response will be given, which may not exceed twice the term initially foreseen.

  10. When the purpose or object of the petition is not understood, it shall be returned to the interested party for correction or clarification within the following ten (10) days. If it is not corrected or clarified, the petition shall be filed.

9. RESPONSIBLE FOR THE TREATMENT The company MICONTRATO S.A.S., a legal entity under private law, identified with NIT 901.431.536, and with registered office at Medellín - Colombia, whit the address Calle 1 Sur # 65A - 46, will be responsible for the treatment of the data and information collected by the auco.ai platform in accordance with this policy and with the provisions of Article 17 of Law 1581 of 2012.

10. PERSON IN CHARGE OF DATA PROCESSING MICONTRATO S.A.S. will act as data processor of the data collected by the auco.ai platform, assuming the legal obligations enshrined in Article 18 of Law 1581 of 2012, in this processing policy and in other concordant rules. For this purpose, the person in charge may be contacted at the email account soporte@auco.ai, or through the option "Do you need anything else?" available on the website www.auco.ai.

11. RIGHTS OF REGISTERED USERS ON THE AUCO.AI PLATFORM

Registered users on the auco.ai platform shall have the right to:

  1. Manage their user account, depositing the required information and establishing an access password, whose responsibility for keeping it secret and out of the access of third parties will be exclusive of the user.

  2. Delete your user account at any time, and request to the data processor that the information used for the creation of the account, and the information stored in the documents created that have been saved in the user profile be deleted from the databases of the platform.

  3. Request that the deposited information be corrected, updated or delivered to the same user or to third parties with the limitations of law and this policy.

  4. To revoke at any time the authorization given for the processing of data.

  5. In general, it shall be the right of the user to be fully guaranteed the exercise of their fundamental rights to habeas data and the right to petition, and the other rights contained in Articles 8 of Law 1581 of 2012 and 6 of Law 1266 of 2008.

12. COOKIES. By browsing the Auco.ai platform, and by accepting our terms and conditions, you are agreeing to our use of cookies to know which advertising pieces we have already shown you and which we have not, and to be able to direct our disclosures according to your interests.

13. PROCEDURE FOR SPECIAL REQUEST FOR PERSONAL DATA PROCESSING If it is in the user's interest that the personal data collected by the auco.ai platform be delivered to third parties, modified, updated, rectified or deleted from the database of the same platform, he/she must submit a request to the data processor identified in this document, stating the reasons and evidence on which he/she relies for his/her request. Once received, the request will be processed and resolved in accordance with the legal parameters provided for the exercise of the right of petition to individuals, as provided by Law 1437 of 2011. If there is merit to resolve the request favorably, the person in charge will comply with it within 3 days following the notification to the user of the favorable response.

14. AUTHORIZATION FOR THE PROCESSING OF PERSONAL DATA The acceptance of this personal data treatment policy must be given expressly, and will grant MICONTRATO S.A.S., the authorization to treat the information collected in the manner provided in this document. For this purpose, during the process of elaboration and acquisition of a document with the assistance of the platform, the user will be asked to state whether or not he/she accepts the data processing policy, and thus to grant or deny the authorization. Medellín, Antioquia, Colombia, Calle 1 Sur # 65A - 46. Telephone (+57) 313 475 6323.

Last modification: March 28, 2022

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Legal warning

TERMS AND CONDITIONS OF USE CONTRACT - AUCO.AI

1. PARTIES. The parties of this contract of conditions of use of auco.ai shall be MICONTRATO S.A.S., a legal entity of private law, organized according to the civil and mercantile norms in force in Colombia, identified with Tax Identification Number (NIT) 901.431.536 and with registered office in the city of Medellín - Antioquia, Colombia and with registered office at Calle 1 Sur # 65A - 46 in the city of Medellín - Antioquia - Colombia, who acts as owner, administrator and operator of the platform; on the other hand, the REGISTERED USER, that is, the person who registers on the platform, creating a personal account and providing the information required for the purpose (or who purchases a plan), and the VISITOR, that is, the user who navigates through the different options of the platform, but without registering.

2. LEGAL CAPACITY. MICONTRATO S.A.S. is a legal entity capable of acquiring rights and contracting obligations according to the provisions of the civil and commercial laws in force in Colombia, and its registered users and visitors may only use the various features of the auco.ai platform if they are legally constituted legal entities and act through their authorized legal representatives, or, in the case of natural persons, if they are of legal age, in which case their legal capacity will be presumed in accordance with the law 1996 of 2019. MICONTRATO S.A.S., through its platform auco.ai may apply proof of age in case of doubt in the case of natural persons, and request documentation proving the existence and representation of legal entities that register as users, or act as visitors.

3. OBJECT. This contract regulates the contractual relationship between visitors and users of the auco.ai platform, and MICONTRATO S.A.S., a private legal entity, owner, and operator of the same platform. It defines the rights and obligations of the parties and defines a set of procedures. The auco.ai platform is a document automation tool, whose purpose is to help individuals and legal entities to facilitate their document processes and eliminate operational procedures. The services offered by MICONTRATO S.A.S., can be acquired through the website www.auco.ai, either from mobile or computer equipment, where they must follow the step-by-step instructions provided by the platform. REGISTERED USERS and/or VISITORS who, upon entering the MICONTRATO S.A.S. website, try to use any of its functionalities, expressly accept the content of these TERMS AND CONDITIONS OF USE of the platform. REGISTERED USERS and/or VISITORS acknowledge that the service provided by the platform, and regulated in this contract, does not constitute, in any way, a legal advice service, and in case of doubt about the convenience and timeliness of a certain clause, or the addition or effectiveness of a certain clause, they must have the assistance and accompaniment of a lawyer and any other professional hired at their own risk, to provide appropriate advice.

4. NATURE OF THIS CONTRACT. This document is a adhesion contract, whose content is understood to be accepted by REGISTERED USERS and/or VISITORS who decide to navigate through the different functionalities of the platform, and especially by registered users. Therefore, it is the duty of users and visitors to always read, before using any of the features offered by the auco.ai platform, the TERMS AND CONDITIONS OF USE AGREEMENT that is in force on the website. Users and visitors may be asked to expressly ratify their acceptance of the contents of this contract.

5. INTELLECTUAL PROPERTY. The brand Auco.ai, and all the signs and elements of the platform, such as images, graphics, sounds, text and others, are owned by MICONTRATO S.A.S., and are protected by civil and commercial regulations governing copyright in general, and by Law 23 of 1982 in particular. The navigation through the platform, and the generation and acquisition of documents on it, does not generate for users and visitors any right over them, and therefore they may not reproduce, adapt, communicate, distribute or exploit, either in whole or in part, the contents of the platform auco.ai, without the express written consent of MICONTRATO S.A.S., under penalty of civil, criminal and administrative penalties that may apply.

6. OBLIGATIONS OF THE OPERATOR.
MICONTRATO S.A.S., acting as operator of the platform, is obliged to provide to his users and visitors the access to the tools of auco.ai for the elaboration and acquisition of legal documents that the platform offers, but the REGISTERED USER and/or VISITOR acknowledges that MICONTRATO S.A.S. will NOT be responsible for:

  1. Difficulties in accessing the platform due to the internet coverage of the user's or visitor's location.
  2. Difficulties in accessing the platform by visitors and users due to updating and maintenance of the same platform.
  3. Difficulties in accessing the platform due to technical failures of the devices used by users and visitors.
  4. The legal effects derived from the choice of a certain form of contract or document by visitors or users.
  5. Errors, omissions or inaccuracies made by visitors or users when filling out the legal documents chosen and acquired by them.
  6. Errors, omissions or inaccuracies made by visitors or users when sending documents for automation.
  7. The judicial or administrative processes generated as a consequence of the elaboration and/or digital or electronic signature of any document.
  8. The content of the documents uploaded by REGISTERED USERS and/or VISITORS to the platform and their legal effects.
  9. The content, legal effects and obligations agreed in any of the documents where AUCO has provided its digital signature.
  10. The loss or elimination of the documentation or information deposited within the platform, once three months have elapsed since the end of the subscription to the same.

7. CREATION OF THE USER ACCOUNT. The visitor who wishes to create a user account must provide his/her full name, e-mail address, city of residence and establish an access password. Once this information is provided, a verification code will be sent to the informed e-mail address, which will be valid for 30 calendar days, and which must be entered in the auco.aim platform in order to activate the account and have access to the benefits of being a registered user. Only one registered user account can be created for each e-mail address.

8. RIGHTS OF REGISTERED USERS.
The registered users, by virtue of such quality, will have the right to:

  1. Select any document available on the platform or automated by the REGISTERED USER, elaborate it, acquire it and sign it electronically and/or digitally (in case the respective signature is purchased), with the assistance provided by the auco.ai platform, besides being able to upload PDF documents not generated on the platform, to advance the process of digital or electronic signature, regardless of the number of electronic signatures that are stamped on it. The total number of documents generated on the platform may be unlimited if the client so desires, charging a value for each document.
  2. Sign it electronically by all parties involved in the conclusion of the business, and/or digitally (in case the respective signature is purchased) by THE SUBSCRIBER, using a the authentication factors available on the platform according to the security descriptions of this contract.
  3. Select document approvers and/or, order of signers of each document.
  4. Store in the auco.ai platform all the documents that you have historically produced, or any other document you want in PDF format. Storage is unlimited.
  5. Send automatic reminders via email and VoiceBot.
  6. Receive OTP code via email and/or SMS.
  7. Observe document metrics and statistics in real time.
  8. Generate unlimited users within the platform.
  9. Upload multiple files simultaneously in any of the following formats and transform them to PDF: .bib, .doc, .xml, .docx, .fodt, . html, .ltx, .txt, .odt, .ott, .pdb, .pdf, .psw, .rtf, .sdw, .stw, .sxw, .uot, .vor, .wps, .epub, .png, .bmp, .emf, .eps, .fodg, .gif, .jpg, . met, .odd, .otg, .pbm, .pct, .pgm, .ppm, .ras, .std, .svg, .svm, .swf, .sxd, .sxw, .tiff, .xhtml, .xpm, .fodp, .potm, .pot, .pptx, .pps, .ppt, . pwp, .sda, .sdd, .sti, .sxi, .uop, .wmf, .csv, .dbf, .dif, .fods, .ods, .ots, .pxl, .sdc, .slk, .stc, .sxc, .uos, .xls, .xlt, .xlsx, .tif, .jpeg, .odp.
  10. Upload multiple files simultaneously in any of the following formats and transform them to PDF: .bib, .doc, .xml, .docx, .fodt, . html, .ltx, .txt, .odt, .ott, .pdb, .pdf, .psw, .rtf, .sdw, .stw, .sxw, .uot, .vor, .wps, .epub, .png, .bmp, .emf, .eps, .fodg, .gif, .jpg, . met, .odd, .otg, .pbm, .pct, .pgm, .ppm, .ras, .std, .svg, .svm, .swf, .sxd, .sxw, .tiff, .xhtml, .xpm, .fodp, .potm, .pot, .pptx, .pps, .ppt, . pwp, .sda, .sdd, .sti, .sxi, .uop, .wmf, .csv, .dbf, .dif, .fods, .ods, .ots, .pxl, .sdc, .slk, .stc, .sxc, .uos, .xls, .xlt, .xlsx, .tif, .jpeg, .odp.
  11. Customize with the logo, corporate colors and company name the platform for the signatories, allowing them to receive an email under the name of the company, with its corporate colors and logos, as well as the platform.
  12. Use your own logo and company name in the emails generated from the auco.ai platform and during the digital and/or electronic signature process, such as, for example, when sending contracts to your counterpart for the digital or electronic signature process.
  13. Use the API developed by Micontrato s.a.s, being able to integrate the software of the applications of the SUBSCRIBER with the software of the applications of the OPERATOR.
  14. Generate and obtain information on all document traceability processes offered by the platform, such as date and time of document opening, time invested in the elaboration and reading of each page, time invested in the elaboration and total reading of the document, missing signatories, and the date and time of the digital or electronic signature.
  15. Use the document builder, where the REGISTERED USER will be able to automate their frequently used documents on their own. These documents will be automated according to the parameters of the auco.ai platform; once automated, the SUBSCRIBER will be able to generate them and they will be added to the number of documents produced on the platform.
  16. Save the progress of the initiated documents.
  17. Manage the information deposited for the creation of your user account.
  18. Modify the password to access your profile on the auco.ai platform as many times as you wish, but it will be your sole responsibility to keep this password safe to prevent access by third parties.
  19. Cancel your subscriber account whenever you wish and continue as a registered user in accordance with the TERMS OF USE AGREEMENT or continue using the services of the platform as a visitor but observing the provisions regarding cancellations referred to in the ninth clause of this contract.
  20. That the documents generated and/or signed through the platform, and those in PDF format that the user decides to store on the platform, be kept there for a maximum period of 3 months after the end of the subscription, observing the provisions on procedures and costs to access them.
  21. Update, rectify and delete the personal data you have deposited in the auco.ai platform on the occasion of the creation of your user account, payments made, or the management, processing, digital or electronic signature, and storage of your documents.
  22. Contact via email, and other digital channels established by the platform and indicated in this document, with the operators of the auco.ai platform, in order to clarify doubts regarding the functionalities offered by the same platform.

9. OBLIGATIONS OF REGISTERED USERS, VISITORS AND/OR ANYONE WHO WISHES TO USE THE PLATFORM AND ITS FUNCTIONALITIES.
Both registered users and visitors undertake by virtue of this contract to:

  1. Carefully read and understand the present contract of conditions of use.
  2. Pay the corresponding price for the chosen subscription plan.
  3. Read and understand the general descriptions of the documents offered, in order to be able to choose the right one for the user's or visitor's own needs.
  4. Read and follow carefully the instructions of each of the steps to elaborate the chosen document.
  5. In case of drafting additional obligations or clauses in the documents chosen to be elaborated with the assistance of the auco.ai platform, the user or visitor understands and declares that the service provided by the platform is not a legal advice service, but an assistance service for the elaboration of legal documents.
  6. Review the information written by them in each legal document they choose, before the generation of the document in PDF format.
  7. Pay for each legal document they prepare, according to the procedures described in this Terms of Use Agreement.
  8. Not to modify the platform.
  9. Not to use the services of the platform for the commission of acts contrary to the Law.
  10. Use the platform users exclusively for people linked to your company.
  11. Always observe due respect in their communications with the platform operator, whether spoken or written.
  12. Address any complaint or concern arising from the use of the platform, or the development and acquisition of a legal document, or the handling of your data or information, first to the operator of the auco.ai platform.

10. PRICE OF THE DOCUMENTS. All the legal documents that can be chosen, elaborated and acquired by the visitors and users with the assistance of auco.ai platform, and according to the country where the platform operates, will have their prices expressed in the Colombian legal currency (pesos) or in U.S. Dollars. Within this price, the value to be paid for the Value Added Tax (VAT) is already contained, for which reason, the value of the tax is not discriminated in the initial presentation of each of the documents, but it will be discriminated in the invoice of purchase and sale that is issued due to the acquisition of the document. MICONTRATO S.A.S., reserves the right to modify the prices of each of the documents and the platform without prior notice, but the value in force at the time of the acquisition of the document by the user or visitor will be binding. The auco.ai platform also provides some free documents, which may be prepared and purchased by users and registered users, after filling out the regular billing information and the information of the mailing.

11. PROCEDURE FOR PAYMENT. Once the registered user or the visitor finishes elaborating his document in the auco.ai platform, he will be asked to review all the information deposited by him, and to indicate the billing information and the e-mail address where the document already generated in PDF format will be sent. Once this information has been deposited, the user will be redirected to the payment platform, where he/she will be able to choose the method of payment between credit cards, debit cards, transfer from a bank account, or through the PSE system. In case of rejection of payment, or delay in payment, the user may change the payment method, or cancel the purchase, and the document may remain stored on the platform to make a subsequent payment, if the user is a registered user. MICONTRATO S.A.S., may suspend or cancel its obligation to generate and send the document prepared by the customer through the platform auco.aim, and its other contractual obligations in general, when the payment is definitively rejected and is a visitor. The platform will not store the data of debit or credit cards, or bank accounts used by users to make payments, but will keep a copy of the receipt of the transaction for the relevant purposes.

12. SUBSCRIPTION PLANS. Users registered on the platform auco.ai, may choose to subscribe to any of the plans previously offered by the same platform, which offer different features and different subscription prices, according to the profiles and interests of the same users. Once the registered user has chosen the subscription plan he/she wishes to purchase, the platform will take him/her to a space where he/she must provide the required data to purchase the plan, accept the terms and conditions contract, and after this, he/she must provide the credit card and cardholder data, with which the subscription payment will be made by monthly debit.

13. WITHDRAWAL RIGHT. Registered users and visitors declare to know and understand that once the document has been prepared and payment has been made, the purchase and sale of the document is considered perfect, and therefore, after payment, there will be no withdrawal right or cancellation according to paragraph 4 of Article 47 of Law 1480 of 2011.

14. DELIVERY OF THE DOCUMENT. Once the document has been prepared by the user, and with the assistance of the auco.aim platform, he will be asked to make a thorough review of all the information deposited by him, and especially of the clauses drafted by him, and after that he will be able to proceed with the payment as mentioned in the clause PAYMENT PROCEDURE of this same contract. Once the payment has been made, a download link of the same document will be sent to the e-mail address provided by the visitor or registered user, where he/she will be able to obtain his/her document in PDF format. Notwithstanding this, once the payment has been made, the document may be downloaded directly from the platform through the "download" button, or if the user is registered in the platform, he/she may obtain it by clicking on the "My Documents" option in his/her personal profile. The link sent to the email will be valid for 30 calendar days, and after this period, the document cannot be downloaded through this link. A copy of the document will also be stored in the registered user's profile, in case he/she is a registered user. The generated document will be accompanied by a QR (Quick Responsive) code, which will serve as an authentication mechanism and as a method of quick access to the content, after scanning it. Prior to the elaboration of the document, the platform will ask if the parties are going to sign the contract electronically, or if it will be signed manually, after printing the document. Once the document is generated for printing and traditional signature, or with electronic signature, it will be unmodifiable for any of the parties, which is why, before finalizing the process, whoever is making the document must verify that the content of the document is correctly filled out. REGISTERED USERS and/or VISITORS acknowledge and accept that they are solely responsible for the contents that are typed in the documents, and as a result of this, they agree to hold AUCO harmless from any claim or lawsuit that may arise regarding the preparation of a document or the legal effects of the same.

15. ELECTRONIC SIGNATURE OF DOCUMENTS.
The documents and contracts elaborated within the auco.ai platform may be printed by the users and then proceed to sign them with a manual signature. However, in addition to this, they may be signed electronically without the need for the documents or contracts to be printed.

Once the elaboration of the document or contract is started, the platform will ask the user about the signature method. If the electronic signature option is chosen, the user will be asked to provide the name, cell phone number and e-mail address of all the people who are going to sign the document, and once the documents have been prepared and paid for, an e-mail will be automatically sent to all signatories, with a link that will redirect them to the document, where they can sign electronically in three ways:

  1. Upload an image of the signature in JPG or PNG format.
  2. Simulate your signature using the mouse of your computer, or the stylus of those devices that allow its use.
  3. Write your name in a auco.ai font.

Likewise, signatories may be asked to make movements in front of the camera (proof of life), take a photograph and/or take a photograph of the identity document of each party.

Once the document is signed, it will be stored provisionally with the signatures that are captured in the process, and after all signatories sign, the document will be stored in the cloud of AUCO with the protection of Blockchain technology that will guarantee the inalterability of the document and provide legal certainty to the parties, or in the cloud or database that the SUBSCRIBER establishes, in which case, AUCO will not be responsible for the loss, deterioration, authenticity, non-repudiation, availability or deletion of the information.

Once this procedure is completed, a copy of the signed contract will be automatically sent to each of the parties and signatories.

PARAGRAPH. SIGNING OF DOCUMENTS NOT BELONGING TO THE AUCO.AI PLATFORM. Users and registered users may also electronically sign digital documents that are in their possession, other than the documents made available by the auco.ai platform, or that have been automated. Once the document is uploaded to the platform, the platform will ask you to inform the name and e-mail of all the people who must sign them, and when the elaboration and payment of the documents is finished, an e-mail will be automatically sent to all the signatories, with a link that will redirect them to the document, where they can sign electronically in three ways:

  1. Upload an image of the signature in JPG or PNG format.
  2. Simulate your signature using the mouse of your computer, or the stylus of those devices that allow its use.
  3. Write your name in a auco.ai font.

Once the document is signed, it will be stored provisionally with the signatures that are captured in the process, and after all signatories sign, the document will be store, with the protection of Blockchain technology that will guarantee the inalterability of the document and provide legal certainty to the parties or in the cloud or database that the SUBSCRIBER establishes, in which case, AUCO will not be responsible for the loss, deterioration, authenticity, non-repudiation, availability or deletion of the information.

Once this procedure is completed, a copy of the signed contract will be automatically sent to each of the parties and signatories.

REGISTERED USERS and/or VISITORS understand and accept that, under no circumstances, AUCO will be responsible for the content and legal effects derived from the documents that are uploaded to the platform for subsequent signature.

16. INVOICING. Once the electronic invoice is issued for the acquisition of the legal document with the assistance of the auco.ai platform, a copy of the invoice will be sent to the e-mail address registered by the user, or to the e-mail address provided by the visitor at the time of generating the document. The information that will be used for invoicing will be requested before the generation of the document in PDF format.

17. VISITORS' RIGHTS.
Unregistered users, referred to in this contract as visitors, shall have the right to:

  1. Select any legal document available within the platform, elaborate it with the guide provided by the platform for that purpose, complete it and make the payment, receiving their document already finished and in PDF format to the e-mail that for that purpose the same visitor informs. Once received, the link to download the document will remain active for 30 calendar days, after which it cannot be downloaded again.
  2. Update, rectify and delete personal data that you have deposited in the auco.ai platform, payments made, or the management and preparation of their documents.
  3. Contact via email, and other digital channels established by the platform and indicated in this document, with the operators of the auco.ai platform, in order to clarify doubts regarding the functionalities offered by the same platform.

18. PERSONAL DATA PROCESSING POLICY. 18. PERSONAL DATA PROCESSING POLICY. For this purpose, MICONTRATO S.A.S. will provide in a separate document to this Terms and Conditions of Use contract, the general policy for the treatment of such information.

19. VALIDITY OF THE ELECTRONIC SIGNATURE. REGISTERED USERS, VISITORS or any person who makes use of the platform, acknowledge and accept that the signatures set forth in the Contract are reliable and binding to legally and contractually bind them in relation to its content and have the same validity and the same legal effects of the handwritten signature. In accordance with the foregoing, they declare: a) That the signatories have full legal powers to bind themselves by means of electronic signature and do not require additional authorization to do so. b) That the creation data of each signature correspond solely and exclusively to those persons who can legally bind themselves. c). That those who appear as signatories of the Contract are the only persons who have access to create the signature of the Contract through the systems destined by the Parties for such purpose, which, from now on, the parties declare to know and verify that it provides a reliable electronic signature mechanism that guarantees compliance with the electronic signature requirements provided for in the legislation in force. Therefore, the electronic signature mechanism chosen guarantees the authenticity (identity of the signatories), the integrity (no alteration of the document after its signature) and the non-repudiation of the signed document. With the purpose of protecting the authenticity, integrity, validity and inviolability of the electronic signature and the Contract and in accordance with Colombian Law 527 of 1999, Decree 2364 of 2012 and other regulations that modify and/or complement them, the REGISTERED USERS and/or VISITORS are obliged to: a). Maintain exclusive control and custody over the signature creation data. b). Guarantee that the signature creation data are not used in an improper or unauthorized manner. c). To give immediate notice to the other Party of any event that results in the signature creation data being questioned, repudiated and/or compromised, threatening the reliability and integrity of the signature creation data. The REGISTERED USERS and/or VISITORS declare and accept that, when using the services of the platform, they recognize that the validations, procedures and identity and/or security filters performed by AUCO, are enough to identify the parties and to give validity and operability to the documents that are part of the economic activities to which they are dedicated, reason for which, in the future, they will not be able to make claims or demands against AUCO, based on the fact that a person has not been able to be fully identified.

20. MODIFICATIONS TO THIS CONTRACT. MICONTRATO S.A.S., as owner and operator of the auco.ai platform, no duty to give prior notice, at any moment, reserves the right to make revisions, corrections, updates and modifications to this contract of conditions of use, acts that will be considered perfect at the same time that the modifications and updates are published on the same platform. Therefore, for the use of any functionality of the platform, will apply the contract of terms and conditions of use that is in force at the moment of use of the platform.

21. 21. ARBITRATION CLAUSE.
The parties agree that any dispute or difference relating to this contract of terms and conditions of use, policy for the treatment of personal information of the platform and / or any contract or agreement that exists between the parties, shall follow the following process:

First, the parties must meet to try to make a direct settlement; if it is not possible to provide a solution at this stage, the parties must go to conciliation hearing before the Arbitration and Conciliation Center of the Chamber of Commerce of Bogota (it may be done virtually). If no conciliatory agreement is reached, the parties agree to submit the existing controversy to an arbitration process by an arbitral tribunal composed of an arbitrator, which shall operate at the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce (the "Center"), in accordance with the following rules:

  1. The tribunal shall be subject to the rules of procedure for national commercial arbitration of the Center.
  2. The tribunal shall be composed of 1 arbitrator appointed by the parties. If this is not possible, the appointment shall be made from the Center's lists and in accordance with the Center's National Commercial Arbitration Rules.
  3. The tribunal shall make a decision based on both law and equity.
  4. The language of the arbitration shall be Spanish.
  5. The seat of the arbitration shall be the Arbitration and Conciliation Center of the Bogotá Chamber of Commerce.

22. DIGITAL CHANNELS OF NOTIFICATIONS TO THE OPERATOR. Any notification to be made to MICONTRATO S.A.S, as operator of the auco.ai platform, and on the occasion of the conflicts arising from the use of the platform, the preparation or acquisition of a document with the assistance of the same, must be made in Medellin, Antioquia, Colombia, Calle 1 Sur # 65A - 46. Telephone (+57) 3003231014. Or to the e-mail account soporte@auco.ai. Similarly, users and visitors may submit their requests, complaints, claims, suggestions, queries, and others, through the "FAQ" option and then in the option "Do you have any other questions, tell us." that has been made available on our website, and for this the platform will ask the user's full name, email and phone. When any communication is made with the platform operator through this option, a notification will be sent to the informed e-mail or to the registered e-mail, informing that it has been received and that it is being processed. Medellín, Antioquia, Colombia, Calle 1 Sur # 65A - 46. Telephone (+57) 3003231014.

Last modification: March 28, 2022